Terms and conditions
General Terms and Conditions
for the online shop at the URL
operated by
Water Well Group PTE. LTD.
68 Circular Road, #02-01
049422 Singapore
Email: WaterWellGift@gmail.com
Phone number: +49 (0) 15511490041
– hereinafter referred to as: Provider –
1. Scope
These General Terms and Conditions (GTC) apply, once incorporated, to all contracts for the purchase of goods, services, or other items (hereinafter “goods”) via the online shop at the above URL in the version valid at the time the contract is concluded. These GTC apply exclusively. Deviating terms and conditions of the customer shall not become part of the contract unless the provider expressly agrees to them.
2. Conclusion of Contract
2.1
The offers in the online shop represent a non-binding invitation by the provider to visitors of the online shop to submit an offer to purchase the goods offered in the shop.
2.2
The ordering of goods is carried out via the provider’s online order form. After selecting the desired goods, entering all required information requested, and completing all other mandatory steps in the ordering process, the selected goods can be ordered by clicking the order button at the end of the checkout page (order).
By placing the order, the customer submits a binding contractual offer to purchase the selected goods.
The contract is concluded when the provider accepts the customer’s offer. Acceptance occurs when the provider:
confirms the contract in written or text form (e.g., by email) (order confirmation) and the confirmation is received by the customer, or
delivers the ordered goods and they are received by the customer, or
requests payment from the customer (e.g., invoice or credit card payment during the order process) and the payment request is received by the customer.
The relevant time of contract conclusion is the moment when one of the above alternatives occurs for the first time.
2.3
Before submitting a binding order via the provider’s online order form, the customer can review their entries and correct them at any time using the usual keyboard, mouse, touch, or other input functions. In addition, all entries are displayed again in a confirmation window before the binding order is submitted and can also be corrected there.
2.4
The provider will store the contract text after the contract has been concluded and will send it to the customer in text form (e.g., by email). The provider will not make the contract text available beyond this. If the purchase was made via a customer account in the online shop, the customer can view their orders and the associated order data there.
2.5
The following languages are available for concluding the contract:
English
3. Right of Withdrawal for Consumers
Consumers generally have a right of withdrawal for contracts concluded outside business premises and for distance contracts.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activity.
Details can be found in the withdrawal policy, which is provided to every consumer no later than immediately before the contract is concluded.
4. Payment, Default
4.1
The prices listed in the online shop at the time of the order apply. All prices include statutory VAT plus any shipping costs listed. The customer will be informed about the available payment methods in the provider’s online shop.
4.2
If “advance payment” is agreed, the purchase price is due immediately after the contract is concluded.
4.3
If “purchase on account/invoice” is agreed, payment is due immediately after the contract is concluded unless another payment deadline is specified in the invoice or during the purchase process.
4.4
If “SEPA direct debit” is agreed, payment is due immediately after the contract is concluded. Before the purchase price is debited, the customer will be informed when the debit will occur (pre-notification). The direct debit will not occur before this pre-notification has been received and not before the date specified in the pre-notification.
If the debit fails due to insufficient funds, incorrect bank details, or other reasons attributable to the customer, the customer shall bear any resulting chargeback fees.
4.5
If payment by credit or debit card is agreed, the purchase price is due immediately after the contract is concluded.
4.6
If payment via “PayPal” is agreed, the purchase price is due immediately after the contract is concluded. Payment processing is handled by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.
4.7
If “Sofortüberweisung” (instant bank transfer) is agreed, the purchase price is due immediately after the contract is concluded. Payment processing is handled by Sofort GmbH, Theresienhöhe 12, 80339 Munich.
5. Retention of Title
The purchased goods remain the property of the provider until the purchase price has been paid in full.
6. Delivery and Self-Supply Reservation
6.1
Unless otherwise agreed, delivery shall be made within the delivery time specified in the online shop to the delivery address provided by the customer.
6.2
Collection of the purchased goods by the customer is excluded.
6.3
If the provider cannot deliver the ordered goods because the provider has not been supplied through no fault of their own, even though a corresponding supply contract with a reliable supplier was concluded in due time, the provider shall be released from their obligation to perform and may withdraw from the contract.
The provider must inform the customer immediately about the impossibility of performance. Any payments already made by the customer will be refunded without delay. Mandatory consumer rights remain unaffected.
7. Warranty
The statutory warranty provisions for defects apply.
8. Warranty and Maintenance
8.1 Nature of the Service
Warranty and maintenance services are additional voluntary services provided by the provider in accordance with these warranty and maintenance conditions. They are not part of the owed construction of the well itself but apply only to the extent expressly described here.
8.2 Scope of Warranty
If stated in the respective offer, the provider grants a warranty of 2 years from documented completion for the constructed well.
The warranty covers only malfunctions that are demonstrably due to:
a) improper installation by the provider or its agents, or
b) defective materials used by the provider or its agents.
8.3 Maintenance During the Warranty Period
During the agreed warranty period, the provider generally organizes maintenance of the well every 6 months.
Maintenance is subject to the actual feasibility on site, particularly subject to:
safe and reasonable access to the location
adequate security situation
regulatory permission
availability of suitable partners, specialists, transport, and materials
sufficient identifiability and findability of the specific well location.
8.4 Exclusions
Warranty and maintenance do not cover damages, disruptions, delays, or failures caused by circumstances other than those mentioned in section 2, including in particular:
a) theft, vandalism, sabotage, or other third-party interference
b) force majeure, natural events, floods, drought, landslides, lightning strikes, or similar events
c) war, armed conflict, civil unrest, terrorism, epidemics, government actions, or travel/access restrictions
d) changes in underground conditions, water levels, water availability, or other geological, hydrological, or environmental circumstances not caused by installation or material defects
e) improper use, excessive strain, lack of maintenance, or repairs/changes by unauthorized third parties
f) failure or lack of cooperation of local contacts, partners, or access persons beyond the provider’s reasonable control.
8.5 Procedure in Case of Temporary Impossibility
If maintenance or warranty services cannot temporarily be carried out for the reasons mentioned above, the provider will perform them as soon as it becomes possible and reasonable again. There is no entitlement to performance at an exact specific time in such cases.
8.6 Permanent Impossibility
If further maintenance services or warranty support for a specific well become permanently impossible despite reasonable organizational efforts by the provider, the customer’s compensation is limited to the economic value of the maintenance portion that can no longer be provided. Reversal of the entire contract or refund of the full well price is excluded.
8.7 Form of Compensation
The provider is entitled to first offer the customer a reasonable proportional monetary refund for the maintenance portion that can no longer be provided. The customer may instead voluntarily choose a voucher or another equivalent alternative service if offered by the provider.
8.8 No Expansion of Legal Rights
Mandatory statutory rights of the customer remain unaffected. Otherwise, claims arising from warranty and maintenance exist only in accordance with these provisions.
9. Liability and Indemnification
9.1
The provider shall be liable without limitation:
for damages resulting from injury to life, body, or health caused by intentional or negligent breach of duty by the provider or its legal representatives or agents
for damages caused by intentional or grossly negligent breach of duty
based on a guarantee promise, unless otherwise regulated
under mandatory statutory liability (e.g., Product Liability Act).
9.2
If the provider negligently breaches an essential contractual obligation, liability is limited to the foreseeable damage typical for the contract, unless unlimited liability applies as described above.
Essential contractual obligations are obligations whose fulfillment is necessary for the proper execution of the contract and on whose compliance the customer may regularly rely.
9.3
Otherwise, liability of the provider, its agents, and legal representatives is excluded.
9.4
The customer shall indemnify the provider against any third-party claims – including legal defense costs at statutory rates – arising from unlawful or contractual violations by the customer.
10. Data Protection
The provider treats personal customer data confidentially and in accordance with applicable data protection laws. Further details can be found in the provider’s privacy policy.
11. Information on Online Dispute Resolution / Consumer Arbitration
The provider is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Our email address can be found in the heading of these GTC.
11.1
If any provision of this contract is or becomes invalid or unenforceable, the remaining provisions shall remain unaffected.